Midwest Technology Partnership, LLC (MTP)

We are looking for an experienced Desktop Support Team Lead to join our team. In this role, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for desktops, laptops, and mobile devices in a corporate environment. You will ensure the team is delivering exceptional customer service and resolving issues in a timely and efficient manner.

Responsibilities:

• Lead a team of Desktop Support Technicians in a fast-paced environment
• Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
• Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
• Ensure compliance with company policies and procedures, and maintain accurate documentation
• Provide technical support for desktops, laptops, and mobile devices in a Windows environment
• Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices
• Manage and maintain relationships with vendors and service providers
• Provide excellent customer service to all employees, ensuring timely resolution of issues
• Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
• Stay up-to-date with new technologies and industry trends

Required Skills & Expertise:

• Bachelor's degree in computer science or information technology
• 5+ years of experience in desktop support or a related field
• 2+ years of experience in a team lead role
• Strong knowledge of Windows and Mac operating systems and applications
• Experience with hardware and software installation, configuration, and troubleshooting
• Experience with network and infrastructure support
• Excellent customer service and communication skills
• Creates an enjoyable, professional experience with all team members
• Detail oriented and strong organizational skills
• Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
• Ability to work independently and as part of a team
• Certification in A+ and/or Network+ is a plus

About You:

• You have high level of motivation and drive
• You are a self-starter
• You are solutions oriented
• You embrace accountability
• You think of Team before “I”
• You demonstrate humility
• You are open-minded
• You listen to understand and not to speak
• You like to move fast with precision 
• You enjoy learning
• You enjoy interacting with team members
• People have mentioned that you have a great personality
• Your communication skills are one of your top strengths and are able to communicate respectfully with radical candor
• You can communicate technology in “layman terms” 
• You thrive under pressure
• You demonstrate high integrity
• You enjoy getting things accomplished